Kimberly Zoukis is the Operations Manager at Elizabeth Franklin-Best, P.C. She oversees client care, intake, and day-to-day operations, allowing the firm to focus on its federal criminal and appellate work.
Elizabeth Franklin-Best, P.C., offers a paid, one-hour initial consultation — the first step for any new federal matter.
At a Glance
Role
- Operations Manager
Areas of Focus
- Client care
- Case intake
- Day-to-day firm operations
With the Firm Since
- 2019
Education
- Certificate in Business Administration, University of California, Berkeley
Overview
Kimberly Zoukis serves as Operations Manager at Elizabeth Franklin-Best, P.C. She is often the first point of contact for people who reach out to our firm, and she runs the systems that keep client care and case intake working reliably. She is part of our operations team, not an attorney; she does not give legal advice or handle the legal side of any matter, which our principal attorney, Elizabeth Franklin-Best, leads.
Background and Experience
Kimberly Zoukis has been with our firm and its predecessors since 2019, giving her a deep, practical familiarity with how the practice serves its clients. She holds a Certificate in Business Administration from the University of California, Berkeley, which informs her work managing the operational side of a focused federal practice.
Role at Our Firm
As Operations Manager, Kimberly Zoukis oversees client care, intake, and our day-to-day operations. Her work ensures that people contacting our firm are responded to promptly and that each matter is set up properly from the start, so our litigation team can concentrate on the federal criminal and appellate work itself.
On any given day, her work for the firm includes:
- Responding to new inquiries and guiding people through the firm’s intake process
- Opening and organizing new client matters so each one is set up correctly from the start
- Scheduling consultations and coordinating communication between clients and the litigation team
- Maintaining the client-care and document-management systems the practice relies on
- Keeping administrative deadlines, records, and day-to-day operations on track
She is part of our operations team, not an attorney; Elizabeth Franklin-Best provides all legal advice and representation. That representation carries 2026 national rankings — Chambers USA for Litigation: White-Collar Crime & Government Investigations, and Best Lawyers in America for Appellate Practice.
Frequently Asked Questions
Who is Kimberly Zoukis?
Kimberly Zoukis is the Operations Manager at Elizabeth Franklin-Best, P.C. She oversees client care, intake, and our day-to-day operations.
How long has Kimberly Zoukis been with the firm?
Kimberly Zoukis has been with our firm and its predecessors since 2019, giving her a deep, practical familiarity with how the practice serves its clients.
What does Kimberly Zoukis do at the firm?
As Operations Manager, she oversees client care, case intake, and day-to-day operations. She is part of our operations team and is not an attorney.
What does a law firm operations manager do?
A law firm operations manager runs the business and administrative side of a practice — client intake, scheduling, communication, document and records systems, and day-to-day operations — so the attorneys can focus on legal work. It is an operational role and does not involve giving legal advice or representing clients.
Does Kimberly Zoukis give legal advice or represent clients?
No. Kimberly Zoukis is the firm’s Operations Manager, not an attorney. She manages client care, intake, and operations, while Elizabeth Franklin-Best provides all legal advice and representation.
Talk With a Federal Criminal Defense Lawyer
When you reach out to our firm, Kimberly is often the first person you will speak with. From there, the next step is a paid, one-hour initial consultation with our litigation team to assess your federal case and chart what comes next.